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Privacy Policy

A legal disclaimer

Give Unity Privacy Policy

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Effective Date: 10 October 2024

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At Give Unity, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our platform. We comply with the Protection of Personal Information Act, 2013 (POPIA) and other relevant laws and regulations to ensure your data is handled responsibly and transparently.

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1. Data Collection

We collect personal information necessary to provide our services and improve your experience. The types of information we may collect include:

  • Personal Identification Information: Your name, email address, contact number, and postal address.

  • Payment Information: Bank details, credit card numbers, and billing information, collected through secure payment gateways.

  • Tax Information: Required for issuing Section 18A tax certificates, including your identity and donation amount.

  • Usage Data: Information about your interactions with our platform, such as browsing history, search queries, and engagement with causes.

  • Voluntary Information: Any data you provide to us through forms, surveys, or customer support interactions.

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2. How We Use Your Information

The personal data we collect is used to enhance your experience with our platform and ensure that our services operate smoothly. Specifically, we use your information for:

  • Processing Donations: To process and verify your donations to non-profits, issue Section 18A tax certificates, and provide confirmation receipts.

  • Tracking Impact: To enable you to follow the progress of your donations and stay informed about the impact you're making.

  • Communication: To provide you with updates, newsletters, and promotional content regarding causes that align with your interests (with your consent).

  • Legal Compliance: To ensure compliance with relevant tax regulations, anti-fraud measures, and the POPIA Act.

  • Platform Improvement: To analyze user behavior, preferences, and feedback to improve our services and features.

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3. Disclosure of Your Information

We do not sell or share your personal data with third parties for marketing purposes. We only share your information in the following circumstances:

  • With Non-Profits: Limited information (such as your name and donation amount) may be shared with the relevant charity or NGO to verify contributions and assist with impact tracking.

  • Service Providers: Trusted third-party service providers may access your information to assist us with operations, such as payment processing, data analytics, and customer support. These providers are obligated to keep your information confidential and only use it to provide the requested services.

  • Legal Obligations: We may disclose your data if required by law or if we believe that such action is necessary to comply with legal proceedings, protect our rights, or investigate any fraud or security breaches.

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4. Security of Your Information

We are committed to safeguarding your personal information. We implement industry-standard security measures, including:

  • Encryption: We use SSL encryption to protect your sensitive information during transmission, including payment details.

  • Access Control: Only authorized personnel and third-party service providers with a legitimate need can access your data.

  • Regular Audits: Our systems are subject to regular security audits and updates to ensure the highest level of protection.

While we strive to protect your information, please note that no online platform is entirely risk-free. You are responsible for maintaining the confidentiality of your account credentials.

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5. Your Rights Under POPIA

As a South African resident, you have specific rights under the Protection of Personal Information Act (POPIA), including:

  • Access to Information: You may request a copy of the personal information we hold about you.

  • Correction: You can ask us to correct or update your personal data if it is inaccurate or outdated.

  • Deletion: You can request that we delete your personal data if it is no longer necessary for the purposes for which it was collected.

  • Objection to Processing: You may object to the processing of your data for direct marketing purposes or where it impacts your rights.

To exercise any of these rights, please contact us at support@giveunity.co.za.

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6. Retention of Your Information

We retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including legal, tax, and accounting requirements. Once your data is no longer required, we will securely delete or anonymise it in accordance with our data retention policies.

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7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our platform. Cookies help us understand user preferences, improve site functionality, and offer relevant recommendations. You can choose to disable cookies through your browser settings, but this may affect your experience with the platform.

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8. Children’s Privacy

Give Unity is not directed toward individuals under the age of 18, and we do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from a minor, we will delete it promptly.

 

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new features on our platform. We will notify you of any significant changes by updating the "Effective Date" at the top of this policy and, where necessary, provide additional notification (such as email notifications or prominent in-app notices).

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10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

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Email: support@optisolutions.co.za


Phone: +2721 834 1986

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Postal Address:

13th Floor, One Thibault,

Hans Strijdom Ave,

Cape Town City Centre,

Cape Town, South Africa

 

Give Unity is committed to protecting your personal information and ensuring that your experience with our platform is secure and transparent. Thank you for trusting us with your data as we work together to make giving simpler, safer, and more impactful.

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